preventing conflict

A colander is used for a communication prompt
being authentic

Manage Your Steam! – Tips on keeping your cool at work

When we lose our temper, we fall into our emotional brain, and our thinking brain shuts down. When our thinking brain shuts down, we say and do incredibly dumb things.  We trigger the primitive part of the brain aka the Amygdala. This stimulation triggers a fight or flight response in ourselves, the recipient of our anger, and anyone who might be within earshot. Rational thinking and responses go out the window.

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communications

Experiencing a miscommunication? Remember to “keep it together!”

What’s My Learned It In Queens Lessons? 1. First, find a smart, creative person who engages in deep listening when you need to solve a problem
2. Listen to their suggestions and give their ideas a chance to percolate. In other words, trust that they know what they are doing.
3. Don’t pick up the phone or fire off an email saying “Whatareyakiddingme?”when you think you’ve been “misheard.”
4. Instead, give yourself and your resource the gift of the pause.
5. Chances are you’ve gotten some great advice, but your brain needs time to process the information.
6. Then say the words that any creative consultant loves to hear “ Thank you” and “You were right and so on point.”

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