Building Trust through Active Listening

Are you always discussing the need to improve communications where you work? Are you tired of hearing the same complaints and wasting time sorting out miscommunication conflicts? Here’s a session that will show you what it means to use Active Listening Skills, and how to develop them in four simple steps! Learn practical tips about addressing your communication challenges, as Julienne Ryan leads you through a fun, humorous interactive session based on her experience teaching, guiding and leading groups.

Suggested number of participants — 15 to 50 people

Content can be delivered in conjunction with individual 1:1 coaching sessions

We deliver this workshop as

  • One-day course
  • Power Lunch
  • Lunch & Learn

Who Can Benefit

  • Managers and Staff Members at any level aiming to communicate effectively


  • Practice patience
  • Learn powerful communication skills
  • Develop listening skills
  • Navigate challenging situations
  • Create productive multi-cultural working environments
  • Build resilience
  • Instill trust
  • Ensure empathic engagement
  • Manage conflict with confidence
  • Enhance work relationships
  • Establish respect and reputation and as an effective communicator

Course Content

Active Listening as a four-step process. You will learn how to:

  • Truly listen to a sales prospect, team member, or anyone you communicate with
  • Provide appropriate feedback
  • Confirm your understanding
  • Refine the art of asking questions and relevant follow up questions