listening skills

T’was the Night Before Xmas – A Digital One!
Good Communications Santa Claus dropped in to bring a bag full of helpful communication tips and coaching tools for next year!

“Are You Being Heard? – The Importance of Listening and Clear Communications in the Workplace”
Now more than ever, retaining an engaged and motivated staff is critical to a business’s success. So, effective communication is

Authentic conversations can enliven a relationship!
Conversations can not only help strengthen a relationship, but they can also be good for your health.

Hold On To Your Valuables – Knowledge Management and Storytelling
In our brand new podcast series – Narativ’s Storytalks – Jerome Deroy and Julienne Ryan discuss their observations and learnings around being proactive in collecting and sharing your company’s secret sauce so that critical knowledge is not lost as you experience high turnover.

Learning from being “the Other”- One forkful at a time
I learned important lessons about life at a kitchen table in Jackson Heights, Queens when my friend’s Cuban mother invited me to lunch in high school.

Be More Present In Your Communications
You’re more than an emoji. Practice being more present in your communications. Having positive face to face interaction can leave

Pulling Together – it’s about purpose and trust
In my book The Learned It in Queens Communications Playbook – Winning Against Digital Distraction, I write that developing strong listening skills helps build trust and strong teams. Well, I saw that skill set in action this weekend. I attended dragon boat races at the Dragon Boat Festival in Flushing Meadow Park in Queens, New York.

Treat Your Conversation Like A Hand-Crafted Building Brick.
Lay the foundation for a solid connection. If you are interested in connecting with another person authentically, use one of

Everyone “sees” things differently when the brain creates its own stories
We know that everyone sees things differently, and no one views the world the same way. Many people have a