listening skills

Narativ's STORY TALKS
communications

Hold On To Your Valuables – Knowledge Management and Storytelling

In our brand new podcast series – Narativ’s Storytalks – Jerome Deroy and Julienne Ryan discuss their observations and learnings around being proactive in collecting and sharing your company’s secret sauce so that critical knowledge is not lost as you experience high turnover.

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Photo courtesy of Bob Dea
communications

Pulling Together – it’s about purpose and trust

In my book The Learned It in Queens Communications Playbook – Winning Against Digital Distraction, I write that developing strong listening skills helps build trust and strong teams. Well, I saw that skill set in action this weekend. I attended dragon boat races at the Dragon Boat Festival in Flushing Meadow Park in Queens, New York.

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communications

Experiencing a miscommunication? Remember to “keep it together!”

What’s My Learned It In Queens Lessons? 1. First, find a smart, creative person who engages in deep listening when you need to solve a problem
2. Listen to their suggestions and give their ideas a chance to percolate. In other words, trust that they know what they are doing.
3. Don’t pick up the phone or fire off an email saying “Whatareyakiddingme?”when you think you’ve been “misheard.”
4. Instead, give yourself and your resource the gift of the pause.
5. Chances are you’ve gotten some great advice, but your brain needs time to process the information.
6. Then say the words that any creative consultant loves to hear “ Thank you” and “You were right and so on point.”

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